Refund Policy

Effective date: 2025

This Refund Policy describes our approach to refunds where payments are processed through the Platform or integrated partners. Currently the website does not process payments directly; this policy applies if/when payments are enabled through third-party gateways. :contentReference[oaicite:6]{index=6}

1. Refund Eligibility

Refunds will be considered when:

  • Payments were processed through our platform or an affiliated partner (as indicated at the time of transaction).
  • A refund request is submitted within 3 days of the transaction date.
  • There is a demonstrable error on our part or a technical issue that prevented correct completion of the transaction.

2. Non-Refundable Situations

Refunds will not be provided for:

  • Incorrect bill details entered by the user (e.g., wrong account or customer number).
  • Payments made directly on third-party portals outside our Platform.
  • Service provider charges, penalties, or fees imposed by utility companies.
  • User errors such as duplicate payments or mistaken transactions (unless caused by our technical fault).

3. How to Request a Refund

  1. Contact our support team with transaction details (transaction ID, date, amount, associated account number).
  2. We will acknowledge receipt of your request and review the case; response time: up to 5 business days.
  3. If approved, refunds will be processed to the original payment method or as mutually agreed.

4. Third-Party Payment Gateways

If a payment was processed by a third-party gateway (e.g., Razorpay, Paytm, etc.), the refund timeline and method may be governed by that gateway's policies. We will coordinate with the gateway but cannot override their procedures.

5. Contact

To request a refund or for questions, please contact: